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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couldn't have been better

Service

Extremely accommodating, they go the extra mile to make sure your BMW is kept in tip top condition

Service

Harry Fairbairn Irvine once again provided a first-class service. My vehicle was collected at the arranged time, I was kept informed regarding the progress of its service and afterwards it was delivered back to me. Excellent service!

Service

Everything went to plan.

Service

Completion was later than arranged although I was kept informed

Service

Heather and Dawn are a pleasure to deal with and a credit to your company. I was kept informed with everything that was happening and it was done in a timely manner

Service

Hardly needed to wait. Staff were very nice and had a lot of tome for my 5 year old son, who like his dad, loves cars. Especially BMWs

Service

Customer Service was first class

Service

Friendly and helpful service advisors. Comfortable showroom environment while I waited for my car.

Service

Corrected issue as discussed with minimum downtime.

Service

The collection service along with the video presentation was very good

Service

The staff resolved a few problems for me.

Service

Car collected from home and returned saving me the journey

Service

Staff are very courteous and kept me informed of progress. Car was washed and cleaned after work was done. Staff also discussed new 1 series and let me view the car.

Service

Loved that my car was picked up and returned

Service

Work carried out efficiently.

Service

Excellent service.

Service

Car in 8.30 to 5. No call to say car was ready, eventually went to garage. First phone call said -don't know how long it would take to wash car? Why bother offering this service? Also clear from previous experience, they don't want to clean car.

Service

Everyone that I dealt with was very friendly, professional and helpful. However I was made to wait for ages just to drop my car off for it's service. Surely the time frame for this was about 5 minutes? Took over 4 times that.

Service

Always had good contact and information from your sales team

Service

Mot completed, free health check but no service as paid for in plan

Service

For the reasons mentioned above.

Service

Feel very much like I don't matter now you have my money as communications has slowed right down and no one seems to be taking ownership of my issue. I'm getting vintage "we don't hear the noise" talk from a dealership a car has been purchased from.

Service

Car wasn't washed as promised.

Service

Took longer than I expected to change two tyres.

Service

Excellent service

Service

Fixed relatively quickly

Service

Bent over backwards to make it a great experience

Service

1st class service

Service

Job done in time and car ready when I arrived to collect

Service

Job completed first time

Service

Your dealer identified a potential problem when performing an MO T . He diagnosed an offside front wheel vibration and changed both front discs and pads. Pleased with the repair but unimpressed by an expensive input after <33000 gentle miles .

Service

Helpful staff

Service

the wash & hoover of foot wells is a bit less than I'd expect from a good garage

Service

Friendly, efficient, professional service

Service

Had a small hiccup during the service it was sorted out efficiently.

Service

Good attention at all times and good communications.

Service

Considerably more expensive than alternatives but there's a feeling of the job being done properly.

Service

This branch never fails to try and get more money out of me. Every time I visit. Last year quoting a disproportionate high price for my service then later reducing it after speaking with a supervisor. This year a tyre issue.

Service

Ease of booking, helpful and friendly service desk staff, work carried out promptly and good communications on progress

Service

It was not a service that was done but a computer problem that should have been correctly set when I purchased the vehicle.

Service

Service personnel were very helpful

Service

Harry Fairbairn have been very supportive during my recent experiences but BMW HO and BMW AG have not at all been very supportive. I feel that they have not taken any real notice of my complaints. Financial compensation is not what I was after.

Service

Work and visit was carried out as agreed and in a timely manner. An improvement on my last visit.

Service

It was a long wait to get an appointment 4-5 weeks which seemed a long wait for a recall

Service

Heather the service advisor was absolutely great to deal with, put everything at ease

Service

My vehicle was collected from my home address and returned later that afternoon. A seamless process. Thanks.

Service

I picked a day to drop off my car at 10a.m. I assumed the service would take about two hours. I eventually got it back at 2.30p.m!! Only then told, there was no guarantee when the car would be service.

Service

Always find the staff very pleasant

Service

Quick response , dealt with the issue.

Service

Completed job quickly and supplied me with a beautiful replacement car.

Service

All staff very professional and polite from main sales person to the manager. Excellent advice and help provided from start to finish.

Sales

Stuart Bowman the sales executive was always available and helpful throughout the purchase process, despite going on holiday he followed up to make sure everything was going to plan and provided key points of contact in his absence.

Sales

Good service and good communication from staff

Sales

I would Rate Paul Evans as a 5* salesman and great to talk to and work with a well valued employee with great knowledge of BMW

Sales

The team keep me informed on the delivery status of the car and on delivery day the car is presented in excellent condition as you would expect with a brand new car.

Sales

fast and friendly sales staff

Sales

The whole team at the dealership are great at what they do, especially Clodagh Harris