No news found with your current search criteria.
Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Couldn't have been better
Extremely accommodating, they go the extra mile to make sure your BMW is kept in tip top condition
Harry Fairbairn Irvine once again provided a first-class service. My vehicle was collected at the arranged time, I was kept informed regarding the progress of its service and afterwards it was delivered back to me. Excellent service!
Everything went to plan.
Completion was later than arranged although I was kept informed
Heather and Dawn are a pleasure to deal with and a credit to your company. I was kept informed with everything that was happening and it was done in a timely manner
Hardly needed to wait. Staff were very nice and had a lot of tome for my 5 year old son, who like his dad, loves cars. Especially BMWs
Customer Service was first class
Friendly and helpful service advisors. Comfortable showroom environment while I waited for my car.
Corrected issue as discussed with minimum downtime.
The collection service along with the video presentation was very good
The staff resolved a few problems for me.
Car collected from home and returned saving me the journey
Staff are very courteous and kept me informed of progress. Car was washed and cleaned after work was done. Staff also discussed new 1 series and let me view the car.
Loved that my car was picked up and returned
Work carried out efficiently.
Car in 8.30 to 5. No call to say car was ready, eventually went to garage. First phone call said -don't know how long it would take to wash car? Why bother offering this service? Also clear from previous experience, they don't want to clean car.
Everyone that I dealt with was very friendly, professional and helpful. However I was made to wait for ages just to drop my car off for it's service. Surely the time frame for this was about 5 minutes? Took over 4 times that.
Always had good contact and information from your sales team
Mot completed, free health check but no service as paid for in plan
For the reasons mentioned above.
Feel very much like I don't matter now you have my money as communications has slowed right down and no one seems to be taking ownership of my issue. I'm getting vintage "we don't hear the noise" talk from a dealership a car has been purchased from.
Car wasn't washed as promised.
Took longer than I expected to change two tyres.
Fixed relatively quickly
Bent over backwards to make it a great experience
1st class service
Job done in time and car ready when I arrived to collect
Job completed first time
Your dealer identified a potential problem when performing an MO T . He diagnosed an offside front wheel vibration and changed both front discs and pads. Pleased with the repair but unimpressed by an expensive input after <33000 gentle miles .
the wash & hoover of foot wells is a bit less than I'd expect from a good garage
Friendly, efficient, professional service
Had a small hiccup during the service it was sorted out efficiently.
Good attention at all times and good communications.
Considerably more expensive than alternatives but there's a feeling of the job being done properly.
This branch never fails to try and get more money out of me. Every time I visit. Last year quoting a disproportionate high price for my service then later reducing it after speaking with a supervisor. This year a tyre issue.
Ease of booking, helpful and friendly service desk staff, work carried out promptly and good communications on progress
It was not a service that was done but a computer problem that should have been correctly set when I purchased the vehicle.
Service personnel were very helpful
Harry Fairbairn have been very supportive during my recent experiences but BMW HO and BMW AG have not at all been very supportive. I feel that they have not taken any real notice of my complaints. Financial compensation is not what I was after.
Work and visit was carried out as agreed and in a timely manner. An improvement on my last visit.
It was a long wait to get an appointment 4-5 weeks which seemed a long wait for a recall
Heather the service advisor was absolutely great to deal with, put everything at ease
My vehicle was collected from my home address and returned later that afternoon. A seamless process. Thanks.
I picked a day to drop off my car at 10a.m. I assumed the service would take about two hours. I eventually got it back at 2.30p.m!! Only then told, there was no guarantee when the car would be service.
Always find the staff very pleasant
Quick response , dealt with the issue.
Completed job quickly and supplied me with a beautiful replacement car.
All staff very professional and polite from main sales person to the manager. Excellent advice and help provided from start to finish.
Stuart Bowman the sales executive was always available and helpful throughout the purchase process, despite going on holiday he followed up to make sure everything was going to plan and provided key points of contact in his absence.
Good service and good communication from staff
I would Rate Paul Evans as a 5* salesman and great to talk to and work with a well valued employee with great knowledge of BMW
The team keep me informed on the delivery status of the car and on delivery day the car is presented in excellent condition as you would expect with a brand new car.
fast and friendly sales staff
The whole team at the dealership are great at what they do, especially Clodagh Harris